If you identify a transaction that has not been carried out by you, we recommend that you take the following actions:
- Confirm that you have your debit card and account passwords in your possession.
- Investigate the name of the merchant. Check your merchant's name and verify that you have your merchant's credit card and bank account information.
- Check the date of the transaction. Keep in mind that the date on the bill is the date on which the transaction was charged. This means that the transaction itself may have taken place on a date earlier than the date shown.
- Find the proof of purchase and compare all the details mentioned in the previous points.
If all of the above are not verified, contact us via email support@payzy.de or phone number +49 0228 534 14060 or create a support request via the yzy bot, in the ‘Help & Support’ section.