The first step we recommend you take is to confirm that the money has left the account of the bank from which you made the transfer - that is, that it does not remain blocked.
- If you find that the money is blocked in your bank account, then you will need to contact your bank to find out why the transfer was not completed.
- If the money has been removed from your bank account, but still hasn't shown up in payzy, then you can open a support request on the yzy bot from the ‘Help & Support’ section and report the situation. For the most efficient and instant service, we advise you to locate the transaction number and mention it within the request you open when asked to add comments.