Introduction
This guide explains how you can update your personal information and submit the required identification documents. If you need to change or correct the information in your profile, follow the steps below.
When You Need to Update Your Personal Information
You may need to update your personal information if your name, address, ID number, or other identification details have changed.
Requirements
- A valid identification document, such as an ID card or passport
- Access to your account
- A scanned copy or clear photo of your documents
Steps to Update Your Personal Information
- Log in to your account.
- Go to Profile or Account Settings.
- Select Update Information.
- Enter your new information in the relevant fields.
- Upload the requested identification document.
- Check that all your information is correct before submitting.
- Submit your request and wait for confirmation.
What Happens After You Submit Your Request
After you submit your request, it will be reviewed by the relevant team. We may contact you if we need additional information or clearer documentation.
Tips and Best Practices
- Make sure your identification document is clear, legible, and valid.
- Enter your information exactly as it appears on your official document.
- Avoid blurry or cropped photos of your documents.
- If you have changed more than one detail, submit all the relevant supporting documents together.
Need Help?
If you cannot complete the update of your personal information or your request has been rejected, contact Customer Support through the yzy bot.